Privacy policy

Privacy Policy

This Privacy Policy describes how Liquid Gold Honey Co. ("Liquid Gold Honey Co.," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from liquidgoldhoney.co (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

Liquid Gold Honey Co. may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, Liquid Gold Honey Co. collects and has collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

Information that you directly submit to Liquid Gold Honey Co. through our Services may include:

Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, security questions and other information used for account security purposes.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services

Liquid Gold Honey Co. uses your personal information to provide you with the Services in order to perform our contract with you, including to:

Process your payments
Fulfill your orders
Send notifications to you related to your account, purchases, returns, exchanges or other transactions
Create, maintain and otherwise manage your account
Arrange for shipping and facilitate returns and exchanges

We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message, or postal mail, and to show you advertisements for products or services. This may include tailoring advertising on our Site and other websites.

Security and Fraud Prevention

We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to register an account, you are responsible for keeping your credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone. If you believe your account has been compromised, please contact us immediately.

Communicating with You and Service Improvement

We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interest in order to be responsive, provide effective service, and maintain a strong customer relationship.

Cookies

Like many websites, Liquid Gold Honey Co. uses Cookies on our Site. For specific information about the Cookies used through Shopify, see Shopify's Cookie Policy.

We use Cookies to:

Power and improve our Site and Services (including to remember your actions and preferences)
Run analytics and better understand user interaction
Tailor advertising and content across sites

You may adjust your browser settings to block or remove Cookies, but doing so may negatively impact your experience or cause certain features to malfunction.

Our website also recognizes the Global Privacy Control (GPC) signal to opt-out of certain data uses. Learn more at globalprivacycontrol.org.

How We Disclose Personal Information

Liquid Gold Honey Co. may disclose your personal information to third parties in the following situations:

With vendors or service providers who perform functions on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping)
With business and marketing partners who help provide services (e.g., email platforms or analytics tools)
When you direct or authorize us to disclose your information (such as through social media integrations or shipping requests)
With our affiliates or within our corporate group, as needed to operate our business
In connection with a business transaction such as a merger, acquisition, asset sale, or in the unlikely event of bankruptcy
To comply with legal obligations or requests (e.g., subpoenas, court orders), enforce terms of service, or protect our rights and users

Categories of Personal Information Disclosed in the Past 12 Months

Category	Categories of Recipients
Identifiers (name, email, phone number)	Service providers and business partners
Customer Records (billing/shipping address, order info)	Service providers
Commercial Information (purchase history, customer service inquiries)	Service providers
Internet or Usage Data (IP address, browser type, interactions)	Service providers and analytics partners
Geolocation Data (derived from IP address)	Service providers

We do not sell or share your personal information with third parties for their own marketing or advertising purposes.

Children’s Data

(unchanged, but reaffirming):
We do not knowingly collect or share any personal data from individuals under 16 years of age. If we learn that such information has been collected, we will delete it promptly.

Security and Retention

We implement safeguards to protect your information but cannot guarantee absolute security. Please do not send sensitive data over insecure channels.

Retention depends on legal, contractual, or business needs, including account maintenance, service provision, and legal compliance.

Your Rights

Depending on your location, you may have rights such as:

Access / Know
Delete
Correct
Data Portability
Restrict Processing
Withdraw Consent
Appeal a Denial
Opt-Out of Marketing

To exercise any of these rights, contact us using the details below. We may verify your identity and allow authorized agents to act on your behalf.

Complaints

If you're unhappy with how we process your information, contact us. You may also file a complaint with your local data protection authority.

International Users

Liquid Gold Honey Co. may transfer your data to countries outside your own. We rely on lawful mechanisms (such as the EU Standard Contractual Clauses) to protect your information.